Bad Service Craddlestone Mall Branch

This was the last time John Dory's will see us. What a disappointment since moving to the smaller shop for the Craddlestone Mall branch. Arrived at 18h to celebrate my birthday with the kids (idea being able to finish up early so they are not too tired for school), ordered drinks at 18h10 ("sorry, no Fanta")...received our starters and ordered mains at 18h30 ("sorry, no steak!")...only ordered sushi instead, only to receive these mains at 20h00!!! The portions were shocking and some even incorrect. The excuses were unbelievable. "Because we are busy" while the small shop is not even filled a third and not even a third of these having sushi... "Uber Eats and Mr D is keeping us busy", so a sit-in customer means nothing??? We left just before 21h too disgusted to have deserts and a major sad feeling for spending the special time here. They did not even ask about our loyalty card, which I will be cancelling anyways!