Bad Service

On the 16th October both me and my wife received a sms regarding a special at JD's where you receive a R 51.00 voucher to spend off bills over R 250.00. The same night we went to JD for dinner and although our bill came to R 286.00, we were informed that they were off line and we couldn't claim the voucher. How convenient is this because when I spoke to some of my colleagues they informed me that they experienced exactly the same scenario. Further to this the quality of the food was very bad and when we ordered deserts, my wife ordered Malva Pudding, this tasted so bad I don't think my dog would have eaten it. I called the Manager for a second time and complained about this. He had a very ******** and bad attitude and took the pudding and walked away. He could have apologized and offered something else ore taken it off our bill but we still had to pay for something that we didn't had. When this branch opened their service and food was excellent but over a period of time the level of service and quality of food has gone form very good to very bad, perhaps new management would get them back to where they once were. We will as long as we live, not eat another meal at this Restaurant.