DN
Dayalan N

1 reviews | Active since Mar 2016

14 Oct 2016, 05:47

Bad Service!

<p>I recently went into John Dory Gateway. I wanted to have a platter of sushi with just one type because i dont eat the others.The store manager did not want to give me on the special. The owner then came I told him we wanted it as starters cause we going to order couple main meals. He said he can't do that. I asked him where is the logic behind this and he says it comes from head office. I told him wat about the profit his still making on main meals he said he still can't do it. My wife,kid & I finished our drink and did not eat there we went to another restaurant which offers better service. Please cancel my loyalty card because this is the last I go and support any John Dory's! </p>

0
Replies (2)
John Dory's Fish
John Dory's Fish's reply14 Oct 2016, 14:11
Official

We apologise to you and your family for the experience you say you had at JD Gateway. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly.

Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care

DN
Dayalan N's update15 Oct 2016, 05:50
Reviewer Update

Please can I have someone call me urgently to cancel the loyalty card so I can throw it in the bin! I expected a call yesterday. Do not get the owner to call me because he does not value customers!

Thank you