DM
Danielle M
1 reviews | Active since May 2015
08 May 2015, 14:48
Bad management and food
My mother an I went to John Dory's, Ballito for a quick dinner. We ordered grilled Dorado and salad When it arrive, we could smell the fish (i.e. it had a overly fishy smell - not fresh). The taste was awful. We sent it back. The kitchen manager returned. Did not apologise , even after we explained. He did not offer us a discount/free drink or anything. Then disappeared for 5 mins. We assumed he was going to ask the manager (who had not come), but he returned and asked \what do you want to order". We said nothing"
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John Dory's Fish's replyOfficial
11 May 2015, 11:46Hello DPMichel,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Customer Care
John Dory's Fish's reply11 May 2015, 11:46
Official
Hello DPMichel,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we provide is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Customer Care