60 min wait for sushi

Good afternoon, I cannot really start to tell you my overall disappointment with the pathetic service I received from John Dorys Ballito Junction. 1. I visited your newly opened branch in Ballito on Wednesday, 27 December 2017. I was there at 14h00 and we ordered a couple of sushi dishes (probably in the region of 6 different sushi’s and two beers. It took them almost an half hour to eventually bring us the beers. After numerous requests to staff for our food, our calls was just ignored and we were given empty promises of its on the way. At 15h00 I couldn’t wait another minute for our food – 60 minutes to prepare a couple of sushi dishes – WOW that is pathetic. I got up, requested the owners number (he never answered my calls in any case……..) and walked out. 2. I phoned your customer care number at about 15h15 explaining to them my terrible experience and they promised that I would get a follow up call in 72 hours. Six days later and I have not heard a single word from you. I eventually decided this morning at 8h25 that I would give a follow up call, which I did and the lady promised to look into the case and give me feedback. Hours later and again no phone call. I phoned again at 11h54 pleading for some feedback – same story, she will look into it and get somebody to call me back. Is this the standard of your customer experience? I cannot tell you how disappointed I am with the service and will definitely make a noise on social media as well. It is unacceptable.