Poor service, Workmanship and ********* ways

John Dore Glengarry/Cape Town

I don't even want to give this company a detailed review.

Above service provider was appointed by ABSA Insurance to attend to my claim for replacing my flooded floors in July 2017. The job was completed after various complications in Nov 2017.

We paid about R30 000 for the screeding and skirting for our own account and ABSA about R50 000 for the installation.

The floor started lifting at end Nov 2017.

The manager of John Dore Flooring (Geoff) claimed it is a waterleak and referred us back to ABSA.

Two assessors were appointed and found no waterleak/moisture issue but a subfloor problem and that there are slate at the bottom of the subfloor. His waterleak attempt failed.

It is a known fact to first check the quality of the subfloor, before screeding . Accorfing to ITE Product assessor, a primer should've also been app**** between the screed and subfloor (Product: ITE slurry). After lifting a small area the assessor also confirmed that the existing subfloor was only 3mm and should be 40mm and that there is slate at the bottom. If Geoff checked the quality of the subfloor (which is easy to do), he would've discovered above subfloor and slato problem.

Now he is blaming it on above saying it was/ is a structural problem and have nothing to do with him.

He also reported to ABSA that the one assessor said that his work is 100% correct. Lies...and this lie was confirmed by the assessor.

He claimed that no-one will know about the subfloor and slate, unless the whole floor is chopped up.

If he pointed out to us or made sure that the quality of the subfloor was adequate for screeding (which I doubt he was even aware of wasn't adequate or chose to take a shortcut), we would've taken the required action or remove the slate and corrected the subfloor, then prime, then screed or chose another flooring option.

Who should be the pro here? Him or us?

It is now almost a year later(Aug 2018) and it looks asif we will have to go the legal way unless ABSA take responsibility THEIR service Provider's poor workmanship and ********* ways.

I don't even expect/or require a reply from John Dore, as communication is also a area they can improve in.

This is my "short review",

My goal here is just to warn other's NEVER to use this company.