Refusal to clear payment & to provide an updated statement

<p>I paid john craig and tenacity financial services using Capitec App on the 26/08/16 amount of R250 , I have used the wrong reference I then provided the company with a proof of payment. the collectios and Debt review Dept acknowledged the receipt of the payment , To date I am strugling to get the payment allocated for the pat two months I have forwarded a wrong statement and billed the wrong interst based on the wrong opening and close balance.I phoned cape town I have send Numerous emails I kept on getting the same copy and paste response .</p>