REFUSAL TO CLEAR PAYMENT

My husband paid via EFT his instalment for December 2015 after requesting account details FROM JUBILLEE MALL BRANCH and payment was not processed without any explanation.<br> We visited the jubilee mall branch for follow up, those ladies many times will fax proof of payment to head office and nothing happened even when H/office confirmed receipt.My husnd requested to talk to Head office after several visit to the branch and HEAD OFFICE told him the same story, don't worry we received the fax and it will be attended to soon. What happened? nothing. We kept receiving calls that the account is in arrears, but will immediately explain the situation to the caller who will then say ,ok I will report the matter.Nothing happened.<br> We received calls still, and statements showing that the account is in arrears.I then decided to call to complain and talked to Shamila ****eman-Parthan.She confirmed the receipt of proof of payment and promised to inform us why pymt is not cleared. She called back requested more detailed print out from the bank e.g account number used. We did sent as requested.She called again and said the account number used is not theirs.But the Bank said payment went to them.<br>