Refund or Exchange

My father bought me a cellphone Huawei P8 lite at john Craig Jane furse branch on 19/11/2018 on his account. When he came with the phone we charge it till the battery gets full but at the back of the phone it was very much hot while charging it so we return it the following day and they replaced it with another phone. The replacement phone did the same it gets hot when charging it we return it again so they took it and told us they will send it for assessment before they exchange it so we waited for few days and go back to the store. They told us the phone its back from assessment and when we look at the phone it was not ok cause at the back of the phone it looks like its going to blast and it was not closed properly at the back of the phone cause the battery looks like its going to explode. We refused to take that phone home with us it was beginning of December I don't remember exactly the date and they promised to call us when they done resolving the matter with their supply but no one who called us from that store till last week when my father goes back to the store only to find out the phone its still there and they told him the is nothing they can do to help him so he must take the phone even though its not working and I think the staff of that store the are taking advantage of my father cause he is old and he is the loyal customer of john Craig I don't know since when. And know he paid up his account and closed it because of this horrible customer service he got from that store so I am begging for help on this matter cause now its stressing my father. For More info: you can contact me on this number: ********** (Malebo) or my father ********** .

Thanks Malebo