dC
donovan C

1 reviews | Active since Oct 2016

21 Aug 2017, 12:05

Poor stock control

I am a loyal customer for the past 11 years but there are know excuse for this. I wanted to buy a pair of Converse All Star tekkies, Navy color for the last 1 1/2 months for my son size 6 or 6 1/2 but every time I do get the same excuse waiting for stock to arrive. As a retail store selling a brand you cannot just sell sizes from 8-9. John Craig, Address: 17-18 Phakamile Mabija Rd, Kimberley, 8301, Northern Cape

0
Replies (5)
John Craig
John Craig's reply21 Aug 2017, 12:13
Official

Good day Donovan,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

John Craig Customer Service

Best regards,

dC
donovan C's update22 Aug 2017, 09:32
Reviewer Update
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John Craig
John Craig's reply24 Aug 2017, 15:46
Official

Good day Donovan,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

John Craig Customer Service

Best regards,

dC
donovan C's update25 Aug 2017, 11:55
Reviewer Update
Thank you for response but unfortunately my complaint was not resolved like the previous time.. The explanation that I received is that they cannot order just one pair of tekkies but they have to order a box of tekkies so for them it will be a loss..It is unfortunate as a client to receive such a response.
dC
donovan C's update29 Aug 2017, 08:51
Reviewer Update
I assume this matter of not urgency the way I have been treated regarding this situation.. I do not understand because the same situation happened last year October and was resolved by this person Nthabiseng Maphiri, Marketing Administrator..