Poor Quality
<p>I bought two pairs of shoes and a polo belt on the 1st April 2017 at John Craig Jabulani mall.. It's been two weeks now and my other shoe **** leather has started to peel off.. Thw other thing is I was ****** in my car and they took cellphones and laptop and I had kept my slip in the laptop bag but I used my bank card to purchase these **** shoes..I'm sure the must be a way to provide my bank statement and to check on the purchase records.. this is so annoying and embarrassing as I have referred friends to get their clothes there as we were going to a business conference.. I am really annoyed and disappointed .. I am a loyal customer and this is the first time I experienced this and I have made a decision to stop buying from this **** shop</p>
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Replies (2)0
Replies (2)
John Craig's replyOfficial
21 Apr 2017, 13:07Good day Wandile,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter
Kind regards,
John Craig Customer Service
Best regards,
John Craig's reply21 Apr 2017, 13:07
Official
Good day Wandile,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter
Kind regards,
John Craig Customer Service
Best regards,
John Craig's replyOfficial
02 May 2017, 09:47Good day Wandile,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
John Craig Customer Service
Best regards,
John Craig's reply02 May 2017, 09:47
Official
Good day Wandile,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
John Craig Customer Service
Best regards,