Damged Shoe

I purchased a pair of mens suede shoes that captured my eyes at John Craig @ Jabulani Mall on the 13th of Oct at 11:40. It was then suggested that I also buy a spray that will help keep the shoe in good condition ( Aerosol Sude Nubuck Revive Nutral) of which I also bought I then paid R999.98. I wore the shoe on the 14th of October.

The following day ( Sunday the 15th of October) I used the spray I first tested it on the shoe by spraying a small amount, at the back of the shoe as mentioned on the spray that we need to test before using it fully. I waited for about 15 mins and all was ok. I then continued with the spray on both shoes. On the 16th of October I noticed that the one shoe’s colour had faded, I was obviously not happy with the result, seeing that I spent so much on these shoes. I notified the store and they asked me to bring back the shoes and the spray. After a few days I got a response from them stating that they are rejecting my claim, they advised that they tested the product on their end, using the spray and they used the product in accordance with the instructions on the can they advised that the was no effect on the shoes after they tested. They carried on to state that in their opinion the product was used excessively and not per instruction. I find this as an insult as I followed the instructions and I fail to understand why only one shoe lost its colour and not both and on top of that, this spray was recommended to me by a store assistance. If something is recommended in my view it means they know that it works for a specific product.

I fail to understand why my claim would be rejected and I fail to understand their opition ( its good that they mention that its their opinion ) unfortunately opinions don’t matter when money is involved, I need facts. I also fail to understand why only one shoe will loose its colour. The store must come up with a valid and accurate answer as to why one shoe lost its colour, I don’t want to work on opinions. Its clear that the shoe was not up to good standard and now they want to push it on me by stating that I excessively used the spray. I’m demanding a full refund of R999.98 and on top of that I want to be compensated for petrol wasted going back to the store and handing the shoe to them. I need this case to be relooked at !!!!!!!!!