Johannesburg zoo

I am disgusted in the level of communication when it comes to vouchers and festive season. I called the zoo on the 01/01/2022 to find out if i book tickets on hyperli link to enter the zoo, will I beable to see the lights aswell, i was advised yes as long as you are in the zoo you can see the lights. I went ahead i booked a voucher for 8 people which was 360rand. I get to the zoo at 3pm i show my voucher etc, when I spoke to the security to say the other people are on the way they will be there by half past 4 i was told that they do not allow entry after 4pm, to my surprise the hours listed on the internet says different. Long story short they allowed us in at quarter past 4 bare in mind according to them we had to be out before half 5 because people for the lights needed to enter, i wasn't aware that we were supposed to leave because according to the person I spoke to on the phone I was told i can stay for the lights aswell, and after an hour we had to leave. Securities chasing us, escortinng us out we could not even use the bathroom properly, I lost out on my money because all the people that were supposed to come could not get in as I was told by the entrance they do not allow people in after 4pm,it was so embarrassing because the kids were extremely excited, people were looking at us like we did something wrong... And to lose so much of money is not acceptable during this time... Please i Need some feedback regarding this