Incompetence

<p>I am in awe at the services being rendered at Joshco, i have been living there for 3 years and now they tell me that my account is in arrears, and sending letters of demand for the month that is coming. i have been going to their offices at the complex and delt with one of their representitives who has now conveniently resigned and he stated that everyting is in order, now suddenly it is my problem. </p> <p> </p> <p>We have been living there for three years why now am i being told that im paying in arrears since 2013 but have been left to pay the same way all this time, the information that was provided to me came from their employee and was not sucked out of my thumb. Their employee was *********** and now this is my problem. why is it that i was never sent a letter of demand ever month since i have been living there for every month because apparently i have been paying oin arrears all this time. i will not leave this and will take it further if i have to. why should i pay for their employees incompetence! now that he resigned they pick up his mistakes and make it the tenants problem. </p> <p> </p> <p>This is to cheat you out of your deposit when we moved in we paid the first months rent in advance and now nothing is being said about that. i will not be held liable for your Ex employees incompetence. </p> <p> </p> <p>Our mats in the rooms have been burnt, the paint inside pealing and the roof leaking and this was noted when we moved in but nothing is being done, our cars get broken into and the stuff ****** off the cars but there are security guards. when such things are addressed then nothing is done. </p> <p> </p> <p>When i was on the call with them they were busy talking in the background about how unreasonable i was, that is not customer service, so in future make sure your phone is on mute before you discuss your customers who pay your salaries. i work in a customer service environment too and you never make your problem the customers problem, make sure that your staff know ur product to avoid this. </p> <p> </p> <p>Can someone call me with a solution regarding this. </p>