Insensitive Accounts Department

The accounts people have no compassion and are very insensitive. I called in to acknowledge my rent shortfall on 10 July stated that I will pay the balance of R1649 on the 13th which is when I get paid and the guy just said it's too late. He didn't even want to hear my story or even explain their processes and rules. They switched off my electricity without notice and yet their letter to remind me of the rent did not state switching off the electricity. It said I need to respond to the letter within 7 days of receipt which is what I did. The budding is dirty, one lift works and it's 16 storey budding, the kids play on the corridors running and screaming, you can hardly sleep with the sensor light blasting into the bedrooms. The caretaker is forever unavailable. The landrost building is delapitated and it stinks on every floor with water on corridors. Their treatment is in humane.