Some Appalling Service and Some Excellent Service from Johannesburg City Parks

We, residents of the City of Johannesburg, have all experienced some good service from the Call Centre (City of Johannesburg) and unfortunately we have all also experienced incredibly bad service from the same Call Centre. Poor service such as:

1)you wait for 15 - 20 minutes and there is no reply... 2)sometimes when the Agent takes up your call he/ she will not provide you with the correct information.

This morning I phoned ***#0 (City Parks) #2 (to speak to an Agent). The guy who took my call told me that my address (in Kensington Johannesburg) DID NOT EXIST on their map. I told the man that I have been living at this address for 35 years. He insisted the address did not exist.

There seems to be NO ACCOUNTABILITY at the Call Centre regardless of whether the Agent provides a good or an appalling service. I asked the man to do a search on maps.google.com and eventually he found our address!!

I got the reference number and was asked to phone City Parks Emergency on ***. I spoke to a Carlo Cloete. Carlo was polite, clear and he quickly provided me with all the relevant information. Carlo is a bright spark!!

We just need more Carlo Cloetes in our government departments.

Thank you Carlo for the 5-Star service👍👌👏🙏