Sies! if only they listened - Worse Service ever -My mom is left with a damaged house

This is frustrating, no body response and never mind the call center wow its like no one is there, a tree fell on my mom's house after an email has been sent to City Parks in feb this is the second review, my goodness so upset right now someone could've gotten hurt on a call waiting to be attended to for 20 minutes 011 *** if it rains tomorrow , should we sit with umbrellas in the house?