Electricity Issues

Being a tenants at My cityLoft library gardens right now feels like a death sentence. I paid rent around the 3rd of July and now I cant buy electricity am being told that I used incorrect ref number which I need to send Pop n I did that on the 10 around 11 am been doing a follow up to no luck. I am being sent from pillar to post, even worse The lady by the name Kgaugelo is not picking and also maureen , this morning the lady by the name mitchel told me I need to wait becuase I paid late now the reason is no longer ref is late payment. You people really ****es me off yet you are running promotions that you want us tenants to recommend you how when you all dont attend our needs,typical example I have a damaged cupboard here and when I loged a call with you told me i must pay for it n my concern was how when I was not the cos of it even stated that it was damaged by the water. Honestly your customer service sucks and now it explain everything why most tenants are moving out every month end. I need someone to get my electricity fixed .