Y
Yes

1 reviews | Active since Jun 2022

30 Sept 2024, 22:05

Joekels Tea and DSV disrespect and ********

After repeated emails to resolve My complaint it became apparent that the joke is on Me

I complained about Laager Rooibos Tea and was assured that a hamper would be sent to Me using DSV... Right then I knew this was going to be disastrous

My experience with both Joekels and DSV is a negative rating and yet these are businesses that thrive on error

The world is continuing to decline in ethics and respect

But this is the norm in this day and age

There are however companies that continue to thrive on excellence and value their customers

Joekels tea and DSV logistics are NOT part of them.

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Replies (1)
Joekels Tea
Joekels Tea's reply02 Oct 2024, 12:42
Official
Good Day, 

Thank you for bringing this to our attention.

We sincerely apologise for the delay and any inconvenience this may have caused. 

We’ve sent another hamper via express delivery which should be in your possession. If there is anything else we can assist with, please don’t hesitate to get in touch. 

Thank you for your understanding and patience.