Horrible communication and theft incident

I had to get my bumper fixed and Jocks took a good 3 months to fix my car when I was initially told that I had to wait 15 working days. In those 3 months I constantly had to call them to ask for feedback since communication is not a priority to them. Once I received my car, I had to take it back again as they had left white paint marks on the bumper. Even then, I was the one that had to constantly call and ask for feedback. When I eventually went to collect my car it was not sprayed properly so I had to leave it there once again. I went to fetch it for the third time after calling consistently to ask for feedback and this time around an item was ****** from my car. The person responsible was not punished whatsoever and I did not receive an apology or reimbur*****t for this.