Jockey Online very slow response

I ordered items on the Jockey online store on the 20/11/2025. As of today the 26/11/2025 my order 64272 still shows not fullfilled and has not even been packed yet. If you order on Temu and Shein the process is much quicker. I emailed my frustration to *** and phoned *** just to hear that there is a backlog. If this is going to take so long then rather refund me in order to go to the Jockey Menlyn store. The online process takes tooo long, I should have gone to the store instead.