Highly annoyed

I purchased a 5 pack of ladys bikini underware from Makro on the 26th of August for R249.00 wore on paid the same night only to notice when washing the next morning it had a hole in it where the tag goes.... i tried reporting it on there website on the 27th of August and today is the 3rd of September and no one has contacted me.. on the 30th i gave them a call on there customer care number and spoke to Rani who said she was going to send some on to me today to collect the defective underware and yet again no call and no one collecting it. Ive been a loyal supporter of jockey for years and to pay R50 per defective underware is unacceptable. And there customer service is pathetic