Disgusting service from Jockey

I am absolutely flabbergasted with Jockey Underwear. Over the past two years I have purchased thousands of rands of underwear from their Galleria branch. And these were expensive too. I have previously reported on Jockey's web site that the quality of the underwear was inferior as the cotton threads comes off, the colour fades too quickly and that the material is of poor quality. I have received no response at all. I called the Galleria shop where the ladies (Tracy and co.)refused to give me the number and name of any Director so that i could complain. When i called the Head Office number ********** the very rude receptionist cut my call several times. Then when i did get through i had to play musical chairs - being put from person to person. Vani Pillay, the so-called customer liaison specialists, is absolutely unhelpful and instead of escalating my problem to the director(whose name I found out was Bruce) just sent me again on a rigmarole expedition. i asked to leave a message with Anne Chambers, Bruce's PA but y call was never put through.

It is disgusting and downright rude to encounter such calibre of people whose sole intention was not to give me the proper customer service experience but was to make me a fool.