Poor Service

I had a booking made to service my car for 23/11/2019 and giving an appointment for 7:30 to 8:00 only to be told after waiting for a full month and an hour, than the services manager tells us they do not service or put any car that was involved in an accident in their machine to check for mechanical faults and referred us to the glen. This i have never heard before and it is ridiculous and very frustrating. one thing i know is that this is not a rule made by Ford but the service manager at Joburg City with no constructive explanation very disappointing. If The Glen Ford can assist why is Joburg City Ford not able to service the car or help us in any way. what an inconvenience