JMC Truck
<p>Good day,</p> <p> </p> <p>We purchased above mentioned vehicle on 26 June 2015, and see below the problems we have since encountered:</p> <p> </p> <p>Purchase: 26/06/2015</p> <p> </p> <p>Repair : Power Steering Pipe -</p> <p> </p> <p>Service 28/07/2015 : 3798 km – Oil & Oil Filter</p> <p>Repair : Power Steering Pipe</p> <p> </p> <p>Service 17/08/2015 : 9763km – Oil, Air/Fuel/Oil Filter</p> <p>Repair : Exhaust Flange</p> <p>Repair : Power Steering Pipe</p> <p> </p> <p>Service 13/10/2015 : 20464km – Oil & Oil Filter</p> <p>Repair : Release Bearing</p> <p> </p> <p>Repair / Service 20/10/2015 : Vehicle would not go into gear. No km’s on Invoice – Minor Service: Gearbox, Diff & Power steering Oil</p> <p>Repair: Starter</p> <p> </p> <p>Service 05/11/2015 : 31303km – Oil, Air/Fuel/Oil Filter</p> <p>Repair 05/11/2015 : R/F Wheel stopper replaced.</p> <p> </p> <p>Breakdown 10/11/2015 : 32283km – V Belt lost a 1000km’s after service indicating that this was not checked during service? (We paid)</p> <p>Towed In to Welkom 11/11/2015 – Radiator to be replaced (We paid)</p> <p> </p> <p>16/11/2015: Short engine faulty –To claim on Warranty</p> <p>20/11/2015: Warranty gives go ahead.</p> <p> </p> <p>08/12/2015 – Still about 10 days for parts to arrive.</p> <p> </p> <p>We as customer fulfilled our obligation to do services at the required intervals. Then they claimed that it was “Customer Negligence” when the V Belt disappeared a 1000km’s after a service?</p> <p> </p> <p>I had a specific need for which we bought the truck - transporting fridges from Johannesburg. Since it has been broken down I have had to rent a truck from Value Truck Rental @ ±R30 000.00 for the month. Insurance extra R1100.</p> <p> </p> <p>At first I spoke to Gerno and it sounded as if they would try to assist, but as soon as the problem got bigger they avoided my calls. I left two messages at JMC SA Complaints department looking for assistance– Annelize Potgieter’s office, unfortunately no one contacted me.</p> <p> </p> <p>I phoned numerous times, Hannes assisted me to the best of his ability but the Sales Manager/ Owner of Bloemfontein Motors / JMC Bloemfontein did not make any effort to assist or follow up in the last 30 days.</p> <p> </p> <p>We are in process of acquiring another truck, and the salesman contacted Gerno Deysel for a cover / trade-in price at which stage he said that seeing as the Engine is faulty he would offer us R150 000.00.</p> <p>We followed up this week and he now states that he will offer R150 000.00 with the engine repaired.</p> <p> </p> <p>I now have a truck under 6mths & with 32000km’s on that even the suppliers aren’t willing to buy back at a reasonable price.</p>