Terrible service! Shouting rudely at customers! Sending rude voice notes to customers.MISTAKEN ORDER HANDLED VERY POORLY!

What terrible customer service! I’m a general surgeon in private practice, I’ve obviously gone through lots of ink cartridges, I’ve never been treated so poorly when trying to purchase a replacement cartridge! The service attendant sold me the wrong toner and was very rude, unapologetic and blamed me for her mistake!

I went in with my old toner in its box to buy a replacement. The lady at the till (HER NAME IS CATHERINE) took the box, looked up the toner on her computer and told me she would order it for me. A few days later I got a call that my toner had arrived. I went to pick it up, took it back to my offices only to realise it was the wrong toner. When I called her, the lady shouted at me saying it was my fault! I should’ve shown her the correct toner…

Honestly! I don’t understand what more I could’ve done as a layman with no toner experience! I literally brought my old toner in the box to your shop asking for an exact replacement.

Anyways after numerous back and forth, I finally received my correct toner (which I had to pay more for, because apparently it cost more than what she had originally sold me)

My issue is how the lady very rudely sent me voice notes blaming me for the error. On the day I returned the inappropriate toner she still proceeded to blame me and shout at me as the customer… her exact words- “we deal with millionaires” I took this to mean she doesn’t want or need my business!

She also rudely said- “ it’s not my fault, it’s your fault for not bringing the exact old toner to me” when in fact I did brought the old toner in its box, which she didn’t bother to look at before she ordered the wrong one!

She also said “you can call my manager I don’t care, we have multi-millionaire customers, I have been doing this for years! we even tried to accommodate you, I now have to sell this wrong toner that you have brought back, it’s not our fault” She refused to apologise to me as a paying customer for her mistake!