RUDE, Rotten seafood, BAD ATTITUDE

I ordered 2 kg of queen prawns for eid.The prawns were rotten. I called Jimmys Fordsburg and was told by Mashreen that I must bring it back and she will give me others. <br> I had guests as it was Eid, we didn't have anything to eat and I could not leave them.<br> She said she can't come and get it as she was alone in the store.<br> <br> I emailed the Jimmys Head office. I was sent an email by Frances who felt the urge to make three points to me.<br> Is this how you deal with customers? Making points to them?<br> <br> I then responded to Frances and told her not to make points to me as it is her opinion. She then told me it was the truth.<br> <br> What do you know what is the truth? I called her and she began SCREAMING at me and banged the phone down in my ear.<br> <br> EXTREMELY POOR SERVICE from JIMMYS FORDSBURG and HEAD office. I was told Aneez Amod is too busy to call me back.<br> <br> You have lost many customers because of this rude behavior.<br> <br> Don't speak to customers to sort out the problem as you have NO CUSTOMER CARE SKILLS FRANCES.