Jimmy's Store Owner is letting the brand down

I purchased from the Jimmy's Killer Prawns in Norwood on Uber Eats. The food arrived in a pizza box all messed as this kind of food cannot be packed in a pizza box. I purchased prawns and rice. The prawns were completely overcooked stuck and burnt to the shell you could not even peel the prawns or get any of the prawn meat out. The prawns looked as if it wasn't even cleaned or devained properly. I immediately called the store and to my disappointment the store owner is extremely rude to customers he didn't even listen to me but put the phone down? How rude is that, customer service is very important especially when a store doesn't know to prepare food they are selling or how to package food. I would not recommend this branch to anyone as firstly if errors are made in the kitchen it's understandable but a completely rude ******** owner is something else.