RM
Rekha M

1 reviews | Active since Dec 2018

22 Dec 2018, 08:34

Bad service

Hi there. As far as the food goes,Jimmy's remains my favourite. I did, however have a service issue on the evening of the 20.12.2018. I make use of The entertainer app and have not had a problem. On the mentioned evening I had 1 voucher left to redeem and specified to the waitron as to which meal I wanted to redeem, mind you I have done this before at Jimmy's. The waitron acknowledged this and said it was fine. When I received my bill it was a different scenario. All meals were charged on the same bill and the waitron was particularly dishonest when he proceeded to tell his manager, Sterling that I did not specify my requirements. Had I been told by the waitron that my requirements couldnt be met right at the beginning, I would have been informed and planned accordingly. This is where my biggest problem lies. I was having a good evening until I was made to look like a **** by the waitron. Mind you, this transpired in the full view of other patrons. We all have jobs to do and if an error is made admit to it and move on. Also, Sterling did advise that we would get a call from the regional manager but I am still waiting. I suppose as long as the bill was paid nobody really cares about the bad impression left on the customer.

0
Replies (0)