Smaller orders take priority, you not important

Just visited the Emmarentia store rather disappointing. I ordered one item Killer combo at 12:50 order number 28. 30 minutes later my order never arrived while order after my order number was served up to and including order number 38.

When asked about the order the arrogant franchise owner tells me that smaller orders take priority over my order. I requested a refund which he initially short paid and when asked for the head office number he refused to provide the number. I found the head office number on the website called Jimmy's and was provided incorrect details of a store owner in KZN that owner gave me the number of a manger at head office. Spoke to him he assured me that he will get back me to.

The store owner is rather unprofessional and did not even offer an apology or try to rectify the error.

Jimmy's you lost a client for life good luck