1 reviews | Active since Jul 2020
JIL Shields Not even worth 1 star! ******* and *****
I have waited 2 months now for my order. I ordered almost 50 hats. They gave me a set price per hat, sent an invoice, I paid, one month later they sent me a what'sapp asking what colors the hats should be. This means not only have they lost my order form but they have not even started with my order after a month of waiting with no feedback. I sent them my order again, they then said they cannot make it for the price I paid initially. I need to pay an extra R20 per hat now??? After a week of trying to sort that out, sending them my proof that I luckily still had confirming the set price they gave me when I initially placed the order, they finally agreed that I do not need to pay extra but I need to change all of the colors of the hats as they do not make the blue, red and black anymore (the colors that 90% of the hats I ordered was). I changed all of the colors, they sent the hats out one week later. However, once again they managed to ***** up by not giving my contact details to the courier company and I live in a security complex where they cannot enter without contacting me to open the gates. So my order stayed at the courier company for another 6 days when I had to phone them myself as JIL shields did not do it to provide my contact information. When I asked the lady from JIL shields (also the wife of the director of the company) if she had sent them my contact information, she said she has. One day later a unhappy customer of theirs phones me asking when her order will be delivered as she too has been waiting for almost 2 months. I told her I am a customer of theirs, I do not work for them. She then advised that she received an email from them with my contact details. So obviously the person at JIL shields sent the email with my contact information to the wrong person and when I confronted her she just said she doesn't understand how it happened??! Taking absolutely NO ACCOUNTABILITY FOR THEIR ACTIONS ONCE AGAIN. my order arrived yesterday after 2 months of waiting. I ordered 46 hats, I only received 40. I was furious at this point. I sent the directors wife a what'sapp telling her that I'm short 6 hats. She said that she had counted them and that they are right. Then she blocked me from what'sapp and refuses to answer the phone when I call. I then phoned the director. He said he will investigate but they counted and it was right. So basically it's now their word against mine. They stole R600 from me by not sending those shields. Now I need to pay the parents who paid for their hats but did not receive it out of my own pocket as I already paid JIL shields with the money that they entrusted me with. I will never use this company again and I will write about my experience on as many sites as I can to ensure that this does not happen to other people. Pathetic
