No service delivery at all!

Im a resident at the Fluerhof flats, our DSTV disconnected on Thursday morning 12 Feb with an error message confirming the problem is with the dish. This was immediately reported to the caretaker who promised it will be sorted that same day which was not done. I called head office on Friday to report the issue ans was advised by Oupa that someone will be coming out on Saturday morning to have this sorted. Monday 16 Feb my DSTV is still not working, this is not the first incident of this nature I have experienced the exact same problem before. I cant help but wonder if they will refund my subscription that I personally pay to multichoice? I am disappointed with the service delivery as this is always an issue and tired of the empty promises.