Bad service and *****ing from there clients

I’m very shocked about the treatment I have received with JHC, I app**** for a flat on the 03/06/2019 and paid a total amount of R6436 however the next day I decided not to move in again but to cancel my lease I went to there office at 11:30 am and was assisted by Penny who advised me that as there cancelling policy they would deduct penalty fee of R760 and will get the remaining balance after 7 working days.

Yesterday I received an alert from my bank and I only received R463 and I went to there office I was told that the manager who’s name Is Lisa decided to take the monthly rental I asked on what ground ad cancellation was made within 12hours I was advised to come back the next day to speak to her of which I did.

The lady was so rude and did not want to help me she further said I must produce proof that JHC has the funds and proof that I lost the card I swipe with , I gave her all the proof she later said she doesn’t buy the story that I was relocating and she wanted proof that I have left my job so I asked her what does that have to do with me getting my refund as I did not move in, she later said she didn’t buy a story of a lost card so I asked her but I gave you proof which you didn’t even bother to check, she further said “you people are capable of using another person card” I asked her not to compare me with other people and I begged her to look at her cancellation policy which stipulates that I have every right to cancel the Lease and if cancellation is between 1-24 they will deduct R760 I have tried by all means to fight them and willing to go to court for my money also I will personally sue Lisa for definition of character.

I am not happy with there service and I want my money.