appalling service

i have been sent from pillar to post regarding the refund of my deposit, after giving them all the documents they asked for. they do not reply to emails when i send a follow up. i have been speaking to a lady by the name of Judy van der Raad, whom when i speak to her keeps telling me her financial manager is not around. i spoke to her on Tuesday after several unrep**** emails and she told me her financial manager is back and my deposit should be paid by the end of the week. today when i phone she says her financial manager has not signed and she has a lot of other former tenants that are complaining about the same thing.

one can never occupy a flat without deposit, why is is so hard for these people to refund the funds back after putting notice to vacate and leaving the place. im very unhappy with the service im receiving. why must i be fighting to get what is rightfully mine