Grievance

Dear JHC,

Please accept this email as our formal grievance in relation to the matters set out in detail below.

My wife and I moved in at Brickfields, unit 303 on the 26th of September 2022.

• Friday night (14/10/2022) @22h00, we made use of a vacant washing line coop and hung up our clothing then locked it with our padlock. The following morning (15/10/2022) @04h00, we found a chain that was padlocked around at the bottom of the coop's gates with our clothing inside and our padlock still at the gates shooter. We inquired with security at the hut and they advice that they know nothing about the situation, so they handed my husband a bolt cutter to cut off the illicit chain tied around coop's gates and one of the security guards accompanied us to witness the situation. A few minutes after cutting off the illicit chain we noticed that the was an attempt to cut off our padlock the night before (14/10/2022). Saturday night (15/10/2022)...we inquired with the security guards that were on shift on the (14/10/2022) and they advised that they handed the occupant of unit 401 the bolt cutter at the night in question. The tent of unit 401 always uses the said washing line coop and locks it for days on end even when there is no clothing at all on the washing line. To our knowledge and advi*****t from the Caretaker (Aubrey) on the day we moved in...was that once you are done using the washing line coop and vacated your clothing, you remove your padlock from the washing line coop's gates shooter. Kindly view attached video.

• We were assigned a parking space on the 15/10/2022 we found our vehicle covered with sticky brown liquid on the passenger side from the back to the front and the top of the vehicle. We inquired with the Lady T security guards whom are appallingly *********** at their jobs and we were advised that they don't know how the incident occurred. We requested them to view footage of the the night in question and our request fell on deaf ears. We are than expected to pay for our vehicle's safety and security when...we are clearly not getting any. The inefficient Lady T security guards allow other vehicles to park at our bay for the entire day and they expect us to occupy other tent's parking bays. Kindly view attached video.

• The Lady T security guards also grant access to unauthorized visitors into the Brickfields premises.

• We sent the caretaker (Aubrey) WhatsApp texts on Saturday morning (15/10/2022) and videos of both incidents, which he did not respond to. We later called him and he advised that he has just stepped out of Brickfields & will be returning shortly to assist, which he never did.

We would like the above listed matters to be investigated and resolved. We haven't even completed our 1st month at Brickfields and we are already victims of vandalism/damage to property, lousy service from the caretaker (Aubrey) and abysmal service from Lady T security guards.

Looking forward to your speedy and progressive feedback.

Regards

Mbalenhle Khubeka & Itumeleng Mosia