YO
Yente O

1 reviews | Active since Feb 2020

04 Feb 2020, 09:24

Terrible!Broken furniture, poor customer service & late delivery

What initially started out being a promising moving company, was later met with hoffic experiences from this company. On collection, my stuff was not handled with care and there was no supervision of my furniture being handled which resulted in my things thrown into flowerbeds and causing damage to common property. They were exceptionally difficult to get hold of once they took my stuff to the point where I was about to open a case of theft against them because I kept getting cut off and not getting a response to my emails. If I didn't initiate communication, I'm sure I would never have heard back from them. Upon delivery, I had several items of furniture that were BROKEN and SNAPPED from mishandling. I have photos of how they transported my goods on a smaller truck, as well as all the broken items. Boxes were broken too, which indicates poor handling. My bed and my couch are ripped too, and this entire experience has been a nightmare. I would NOT recommend this company if you want quality removers. I also only got my things 3 days after scheduled delivery so I had to spend my first two nights without furniture or beds. Disgusting and unacceptable for a moving company!

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Replies (2)
YO
Yente O's update06 Feb 2020, 12:54
Reviewer Update
Update 6 Feb 2020: I spoke with Andrew (manager) and he apologized and was going to look into the matter and speak to the teams. He spoke me through ways that they could improve communication on their side to alleviate fears such as mine and assured me that this should not be a concern, and we went through each item discrepancy and have agreed on a mutual way forward. I am very appreciative of his call to remedy the situation and glad we have come to a solution.

I am confident that my experience was a once off, and with all the suggestions to remedy in place, they would be a reliable company.

Always get insurance!
JHB Removals
JHB Removals's reply31 Aug 2020, 19:45
Official
Hi Yente. we apologise for your experience and we trust you are ok with the suggested remedies.