Terrible Service

From the onset, I advised JHB removals that I require delivery of my goods to be made in Cape Town on 11 December. We accept their quote, make payment in full and proceed to book the service. On the day scheduled to collect our stuff, there were numerous delays. Upon arriving in Cape Town at our apartment, we are told that the truck will be delayed by 5 days. We were offered no contingency plan whatsoever and every time we try to call the company, the phone goes unanswered. Eventually we are told via email that delivery will be made today between 2-3pm but the truck driver says 4-5pm. Because I had lost my faith, I called the driver again to confirm delivery and he stated he will arrive at 8pm. I waited, at 8pm the driver says that the truck is offloading an hour an a half away. How ethical is it to allow your client to go through such trauma and not offer any compensation after we incurred thousands in additional costs! Between the delays and the lack of communication, it's hard to say which part of this nightmare is worse. I would not recommend this company to anyone! Pay a higher price and get better service