Late and Unreliable Service

I had booked the removal service for Tuesday. I had inquired when booking as to what time I should expect the pickup of my furniture. Whole they were quick to respond when expecting paemt , the actual service was terrible. They could not confirm even on the Tuesday what time they would be arriving to pick up the furniture. On that Tuesday at 12 p.m did they say pick up would be at 2 p.m. I had wasted a whole day at home. I had also said before booking the service that I required the drop-off to be on Thursday.They said that it was not clear whether they would be dropping off the items on Wednesday or Thursday but would give me a heads up so I can make arrangements. Despite my calls to find out the estimated time of arrival the driver did not answer. The receptionist had said that they would find out when they would drop off the items whether it be on Wednesday or Thursday - they never confirm this. Thursday evening at 6 p.m in the dark they call to say that they will be dropping off the items on Friday morning. The driver said he did not pick up the phone because it was off. To be carrying my valuable goods I find the lack of communication shocking, I was concerned my goods had been ****** and the person I had arranged to wait for the goods had wasted their day as well. To say the goods would be dropped off on Friday morning at such short notice made it problematic for my sister to arrange with her boss to be free in the morning. This has huge implications for her job . I am disgusted with the service and would never recommend this company