GS
Gerda S
1 reviews | Active since Jul 2022
12 Aug 2022, 09:14
Poor service when ordering stock
Poor service when ordering stock. Even when you ve placed an order early and paidand have send through your proof of payment they will only send your J number late afyernoon or next morning. When you send your courier to pick up your order although they do have the invoice number my name and cell number they still refuse to give the parcel the the courier. Victoria give just no service at all. The only person that go out of her way to help you is Charmain. When she is not there you just get no service. Ive place an order yesterday morning. Had to request a quote twice. Until now no J number was received and Victoria just ignore my emails.
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JG Electronics's replyOfficial
12 Aug 2022, 10:09Good Morning Gerda. We have implemented this process you refer to ensure our clients get the correct orders. If a courier arrives at our offices with a J number they will never be shown away. If they just come with your name or phone number they will be shown away as a security measure as we could have more than one client with the same name. I Have since investigated and found your payment was received at 11am yesterday morning and the invoice was processed yesterday at 12pm and was sent for picking. Your order was picked yesterday afternoon and this morning the packing process was completed and you were sent a notification that it is ready for collection. I noticed you sent Victoria several mails yesterday and she replaied to all but the one you sent at 16:40 which was after we were closed. We apologise for the inconvenience but do bear with us as we need to process all client orders on a first in first out base. If you would like to discuss this further you are welcome to contact me directly on ***
Best regards,
JG Electronics's reply12 Aug 2022, 10:09
Official
Good Morning Gerda. We have implemented this process you refer to ensure our clients get the correct orders. If a courier arrives at our offices with a J number they will never be shown away. If they just come with your name or phone number they will be shown away as a security measure as we could have more than one client with the same name. I Have since investigated and found your payment was received at 11am yesterday morning and the invoice was processed yesterday at 12pm and was sent for picking. Your order was picked yesterday afternoon and this morning the packing process was completed and you were sent a notification that it is ready for collection. I noticed you sent Victoria several mails yesterday and she replaied to all but the one you sent at 16:40 which was after we were closed. We apologise for the inconvenience but do bear with us as we need to process all client orders on a first in first out base. If you would like to discuss this further you are welcome to contact me directly on ***
Best regards,