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Glynis M

1 reviews | Active since Jul 2016

08 Sept 2023, 10:53

Never to Return

Really not impressed with the service received today. Firstly went to cashier on the right who was on the phone and eventually asked the cashier on the left if i could pay there and she was very hesitant to reply. After paying, I realised the price advertised on the shelf and the price charged differed by +/- R23. I then returned and brought this up only to be told that the price on the system is the correct price and that there were signs up. I do not go into any retail store looking for signs which to be is just incompetence if they cannot update their prices on the shelf. I know R23 is not the end of the world but the attitude that went with it is just not on. I wonder if this excuse will go down well if reported to the consumer board. Will definately not be shopping there any longer.

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Replies (1)
JG Electronics
JG Electronics's reply08 Sept 2023, 11:14
Official
Hi Glynis. Thank you for bringing this to our attention. (I am the big guy who asked you if I could help when you came into the shop) The particular item you purchased along with many other items just arrived this week and we are busy updating pricing. We started this earlier this week and am still updating it as I am typing this reply to your message. We have hundreds of products in the shop and it does unfortunately take some time to update pricing, hence us having up the sign to say the price at our tills is the correct price. I hope this clarifies the problem you experienced. Also, note that I have gone through our CCTV footage and found that the lady at the till was indeed busy on a phone, this however was a cordless phone of the company on which she was busy assisting another client telephonically. I will address the manner in which it was explained to you with all the involved parties. Best regards.