Massive disappointment.

Worst service ever. Sent our sublimation cartridge to somebody else by accident and gave us empty one in return. Used up cyan cartridge entirely after trying to unblock black cartridge head. A certain Mr Stelios told me that no ink is used to unblock these heads telephonically. Also told me that we purchased "Chinese ink" that is why the black got clogged up, while we have purchased the cartridges from JG Electronics! Before the printer went in, we had 4x nearly full sublimation cartridges (cost around R4000 for the set), now we have empty cyan and yellow, half full black and only the magenta on expected level. Best they can come up with is R1000 credit, this will barely cover 1x cartridge replacement. Very rude telephone calls from Mr Stelios and no correspondence at all via email.