JG Electronics doesn't care about service nor delivery!

Made an order online, was in my opinion a big order, +-R15 000, made an immediate payment, waited over a week for delivery, had to phone multiple times to enquire about my order, dispatch did not pack my order at first then they did not send the order, the sales person tried to help... Jaco was requested to phone me, which he didn't. Until today only accounts has phoned to confim my banking details, as I requested a refund and went somewhere else. I feel this is unacceptable service, had customers which I needed to supply and because of their bad service I had to postpone my service to my customer! Their dispatch does not answer the phone when following the phone prompts you have to phone back and go through sales.