Delay in fulfillement of orders

I have been dealing with JG electronics for a good couple of years and had no problem until recently. What I have encountered which causes a big frustration is the delay in getting my order, this impacts on the time frame i give to my clients to fulfill an order. When speaking to an employee I found out that the company was under staffed thus being the reason. I feel you guys need to look into getting more people in dispatch because you have many clients to service. Customer service is very important and keeping your clients happy. Maybe also look into the pricing of the products I feel that some of the products are way over priced and makes it sometimes impossible for us to resell that product and get a decent profit as a reseller. Covid has hit us all hard especially the small business owners so we out here struggling to keep afloat so will always look at better pricing at competitors.