BAD SAD DISAPPOINTING SERVICE AND YOU HAVE TO PAY FOR THERE MISTAKES

<p>We have been clients of JG Electronics for more than 3 years, and yes there is sales reps that absolutely make it a pleasure to do business there but then I have to start complaining about a few things. Firstly the quality of their products have drastically reduced, and when we were put in a situation where we had to complain and have send proof through we received bad, ****y attitude and responds from the manager Jaco. Then we have that little issue where they are all too eager to advertise product a-z on their websites and catalogues but once you start placing orders there is no stock...no stock...no stock and my response is usually that there will only be stock again in maybe 10 weeks. HOW CAN I RUN MY BUSINESS WITH A SUPPLIER AND RESPOND LIKE THIS. Then of course we have been put in a situation today where we placed an order and when we received it today the order was incorrect, after emails going back and forth the only solution from JG ELECTRONICS was that we had to pay courier costs for a second time, keep the wrong order and then pay for the actual products we initially ordered again. WE DO NOT HAVE A DRIVER AND THAT IS WHY WE PAY THE R95 COURIER COST WITH EVERY ORDER WE PLACE. Now when the fault is at JG Electronics side and we cannot go and return the order ourselves we just have to swallow it and re order and repay all the costs. </p> <p>I HAVE COME TO THE CONCLUSION THAT BECAUSE THEY ARE THE MAIN SUBLIMATION SUPPLIER AROUND HERE THEY KNOW THAT WE ARE HAVING TO RELY ON THEM FOR OUR STOCK AND THEREFOR THEY CAN HAVE THAT NO CARE ATTITUDE. I expect more from a big supplier like this. If this was our first or second issue it would have been fine, if we received better responses it would have been fine, but we have had been receiving such bad attitude from management.</p> <p>In my company if one of my employees has made an error, or gave bad service, we go out and beyond the call of duty to rectify the problem without inconveniencing the client or without having to ask the client to pay extra costs. NOW THATS WHAT I CALL SERVICE.</p> <p>Please JG ELECTRONICS can we have our great service back? Can we rely on you this year 2017 to make it more pleasant?</p> <p>Awaiting your positive response concerning above issues.</p>