Bad customer service

I am writing to express my disappointment regarding my recent experience with JG Electronics. On November 14th, I placed an order with your company for various items valued at R2989.31. According to your website, the order was supposed to include usage instructions for the products.

However, when the package arrived, I was dismayed to find that the materials were in rolls without any identification or usage instructions. There was only a piece of paper wrapped around the rolls, which lacked any specific details or instructions.

I subsequently sent a total of five emails to your company requesting the necessary usage instructions for the Vinyl - Printable Inkjet 610, Silicone Paper, and the Videoflex App Tape MSF-01, as well as any other missing instructions for the products in my order. I even provided a picture illustrating the absence of usage instructions with my shipment. Regrettably, my emails which were directed to various branches, I did not receive a satisfactory response from any of them. Only one email contained a PDF file with the Videoflex White Shiny Subli Instruction, which was not sufficient to address my concerns.

This experience has left me frustrated and dissatisfied with the level of customer service provided by JG Electronics. Additionally, I must mention that this is not the first time I have encountered issues with the company's responsiveness. I previously inquired about your DTF offerings but received no response or information on the matter. I’ve requested the information 4 times without any feedback.

I believe it is crucial for JG Electronics to address these issues promptly. Your after-sales service needs improvement, and your staff should undergo training to ensure that such incidents do not continue to affect your clients. As a loyal customer who has placed multiple orders with your company, I expect a higher level of service and accountability.

I hope that JG Electronics takes this feedback seriously and works towards improving its customer service and communication practices.