Dispute of fixed the roof ot the house that i'm paying on a mothly basis and thursderstorm took my roof

On the 09 January 2026 there was Thunderstorm at Mamelodi that effect my roof of my bond house loan House. On the 12 January 2026 i submitted a claim with Nedbank which they are saying they can't assist me in fixing the roof of the house because it my responsibility to monthly maintenance on the house on a monthly basis. My concerned is that I'm paying them Monthly to cover my two houses. I have never skip Monthly payment since i bought this house to them since 2005. So i'm trying to seek e legal Opinion on this matter