Honestly very upset

Unprofessional and very unhappy - firstly, I was very upset regarding a bracelet I bought there and then when the lady phoned me I was told "please don't send it back here" and she was rude, not understanding that I'm frustrated regarding all of this - I sent the bracelet to be re-engraved and then told my baby dented it - I told the lady, "listen, I took a picture before I sent it in, it was NOT dented" to be told, I have it in my hands it's dented - ja, maybe because YOU TRANSPORT THE JEWELRY IN LITTLE PLASTIC BAGS !!! I will leave a bad review on every single platform regarding my experience !!!! TERRIBLE SERVICE !!!! NO CUSTOMER COURTESY !!!! DO NOT SUPPORT THESE PEOPLE ! I also see that I'm not the only one with a bad review regarding these people !