Disappointing customer service

My fiancé and I recently got engaged, and he purchased a custom-made engagement ring for me from JRC. The process initially went smoothly, but our experience changed when the ring needed resizing.

The ring was made smaller than the original size provided. When we raised this with Ian (the owner/manager), we were informed that the resizing would be at my fiancé’s expense. Although we felt this was unfair, he paid the full amount to avoid further conflict.

When collecting the ring, my fiancé asked Hazel (the sales consultant who had assisted us throughout) a few general questions. Unfortunately, her tone during this interaction felt dismissive and unprofessional.

What should have been a joyful and memorable experience instead became disheartening due to the lack of accountability and poor sales customer service.