Waiting for Luminox Watch Repair since October 201

My son bought a blue Luminox Watch in March 2013 from the JDC branch at Centurion Mall.<br> The watch-strap broke and he replaced it with a canvas strap that he also purchased from the same store.<br> Then the luminated lettering on the watch face loosened and fell off. We sent it in for repairs (still under warranty) in October 2014.<br> The watch came back only for us to find that it is no longer water proof/resistant. Water leaked into the face of the watch. We returned it again.<br> They then opted to replace the watch with a white watch. We want and bought a blue watch. They also returned it without the canvas strap we had to buy because the original strap snapped. By then we needed the watch in a hurry. I requested that they come back to us with an answer before the end of February. <br> They came back and said they cannot source a blue watch yet - they will give us a white one in its place until they can source a blue watch and they will organise for urgent delivery to the shop by Friday 27 or Saturday 28 February.<br> I heard nothing from them until I PHONED THEM on the 4th of March. No. There is still no watch. No apology. <br> Today is the 9th of March. No resolution in sight.