Once bitten by Jewel Craft, twice shy

Once bitten twice shy! Had a previous concern where a bracelet I bought from them which was sent for seizing was misplaced. Only after me having to follow up numerous times, I received a whatsapp saying it was misplaced and would it be okay if they replace it with something similar. The offer was accepted and the issue resolved. Thought we would give them another chance. My daughter bought wedding bands two days prior to her wedding on Friday 28/02/25. Asking if it would be possible to ‘brace’ the bands to the wedding ring itself as the wedding ring was white gold and the bands silver. The salesman asked someone in the back and we were advised that it could be done. Based on the information and confirming twice, the purchase was made. Initial cost was given as R500. When taking the ring in on Monday 17/03/25 the costing was adjusted to R1800, which was accepted as there weren’t other options. Today a call was received advising for some or other reason this can’t be done. This is unacceptable! Seeing as the purchased items were kept in the safe and was only worn from Friday 14/03/25, I suggest the jeweler refund the purchase as they have failed again to deliver on their promise. Lesson learned.